Residential Fence Installation Terms & Conditions

Acceptance of Terms

By signing this agreement, the Client acknowledges they have read, understood, and agreed to these Terms and Conditions.

Definitions

• "CAF" or "Contractor" refers to Central Alberta Fencing Inc.
• "Client" refers to the property owner or authorized representative engaging CAF’s services.
• "Agreement" refers to this document, including all terms and conditions governing the work.

Terms & Conditions

1. Scope of Work
   CAF agrees to provide fence installation services as outlined in the estimate provided to the Client. Any modifications or additional work requested must be agreed upon in writing and may be subject to additional charges.
2. Email Communication & Digital Approval Consent
3. • The Client consents to receive all communications, including estimates, invoices, statements, and notices (“Documents”), via email or digital platforms.
   • The Client is responsible for ensuring the security and accessibility of their email account and assumes all risks associated with its use.
   • Digital approvals (via email, text, or customer portal) are legally binding and will be treated as official authorization for work, changes, and payments.
   • CAF values Client privacy and will not sell, distribute, or share Client personal information for marketing purposes.
4. Installation Timelines
5. • The installation date provided is an estimated timeframe and may be altered due to weather conditions or unforeseen circumstances.
   • Any changes to the timeline will be communicated via the customer portal or digital communication.
6. Change Orders
7. • Change orders must be submitted at least 48 hours before the scheduled installation start date.
   • Any modifications to materials, layout, or project scope requested within 48 hours of installation will be considered a Change Order and subject to a $250 fee.
8. Real Property Report (RPR) & Property Boundaries
9. • The Client must provide a copy of their Real Property Report (RPR) before work begins.
   • Failure to provide an RPR absolves CAF of responsibility for any inaccuracies in fence placement.
   • CAF will make a reasonable effort to locate property pins. If property pins cannot be found, a third-party locator will be hired, and the Client will be billed for the service plus a 10% administrative fee.
10. Utility Identification
11. • CAF will initiate communication with Alberta One Call two (2) weeks prior to the planned start date.
    • After utility markings are completed, it is the Client’s responsibility to ensure that the paint and/or flags remain undisturbed until installation is finalized.
    • If markings are interfered with, a re-scheduling fee of $250.00 may apply.
    • If utilities are found within 1 meter of the work area, or if hand digging or concrete work is required due to challenging ground conditions, an additional charge of $60.00 per hole will be applied to the final bill.
    • CAF is not responsible for damage to underground sprinklers or privately buried utilities on the Client’s property.
    • Private Utility Locator Requirement: If private utilities (such as sprinkler lines, septic systems, or electrical wiring not covered by Alberta One Call) exist on the property, the Client must hire a private locator at their expense. If CAF determines a private locator is required, the Client must obtain locator services within five (5) business days. Failure to do so may result in project delays and additional costs. If CAF coordinates the private locator service, the Client will be billed for the service plus a 10% administrative fee.
12. Site Access & Preparation
13. • The Client must provide clear access to the work area, removing any obstacles such as vehicles, debris, or landscaping. If additional site preparation is needed, extra charges may apply.
    • Dog Waste Cleanup Fee: The work area must be free of pet waste before installation begins. If excessive dog waste is present, CAF reserves the right to charge a clean-up fee of $50 per visit or reschedule the installation, which may result in additional fees.
14. Payment Guidelines & Terms (Net 5)
15. • A deposit of 50% is required before work begins.
    • The remaining balance is due within 5 days (Net 5) of project completion.
    • • In the event the Contractor is waiting for custom gates from 3rd party, the Contractor can invoice the project minus 10% or the costs of the gates, whichever is greater. 
    • Late Payments:
    • • A late payment fee of $250.00 will be applied.
      • Interest of 2% per month (24% annually) will be charged on overdue balances.
    • Credit Card Payments: A 2.5% processing fee applies to all credit card transactions.
    • Returned Payments: A $50.00 fee will be charged for payments returned due to insufficient funds. If a payment discount was applied, it will be revoked and charged back.
    • Accepted Payment Methods:
    • • ACH - Processed through the customer portal
      • Cash – Accepted at CAF’s office (not at job sites).
      • Credit Card – Processed through the customer portal.
      • E-Transfer – Send to payments@cafinc.ca.
      • EFT – Available upon request.
    • Any disputes related to overdue balances will be handled in the jurisdiction of Alberta.
16. Taxes
17. • The Client is responsible for paying all applicable local, provincial, and federal sales taxes, which will be added to the invoice.
18. Warranty; Disclaimer; Limitation of Liability
19. • CAF’s warranty terms are available athttp://www.cafinc.ca/warranty and are incorporated by reference into this agreement.
    • CAF makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, unless explicitly stated in writing.
    • Liability Limitation:
    • • CAF's total liability for any damages related to materials or installation shall not exceed the amount paid by the Client for those materials.CAF is not liable for any consequential, incidental, indirect, special, punitive, or exemplary damages, including lost profits, business revenue, or costs associated with material replacement, labor, transportation, or storage.
20. Cancellation Policy & Alberta Right to Cancel
21. • Alberta Right to Cancel: The Client may cancel within 10 days of signing the agreement, as per Alberta consumer protection laws, without penalty. A written cancellation notice (email, fax, or registered mail) must be provided within this timeframe, and any deposit paid will be refunded in full within 10 business days.
    • Cancellations After 10 Days: The Client may be responsible for the cost of ordered materials and any work completed. Cancellations within 30 days of the scheduled start date may result in a cancellation fee.
22. Dispute Resolution
23. • The Client and CAF agree to first attempt to resolve disputes through direct negotiation.
    • If unresolved, disputes will be settled through mediation or arbitration in accordance with Alberta laws.